rekeningTerms of Use

These terms set out the rules that govern your use of rekening. When you open an account with us, you agree to these conditions. We outline how we handle your data, process payments, settle disputes, and manage your account on our platform.

rekening operates in jurisdictions where online gaming and sportsbook services are permitted by local law. Our services are available only where your location and local regulations allow. You are responsible for verifying that your access to rekening complies with the laws in your jurisdiction.

This page covers account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and our commitment to fair play. Read these terms carefully before using rekening.

Account Eligibility and Opening on rekening

To use rekening, you must be a legal adult in your jurisdiction. We require you to provide accurate personal information during account setup. This includes your full name, email address, phone number, and a valid government-issued ID (KTP, passport, or driver's licence). We also ask for proof of address—a utility bill, government letter, or rental agreement issued within the last three months.

We verify all information against our databases. If information is false or incomplete, we may suspend or close your account. We do this to comply with anti-money-laundering regulations and to protect your account from fraud.

You may hold only one rekening account. If we discover duplicate accounts, we will close them and may confiscate the balance. You are responsible for keeping your login credentials secure. If your account is compromised, notify us immediately via the support channel in the app.

Accounts are personal. You may not transfer your account to another person, use a third party's account, or allow others to access your account. rekening accepts no liability for unauthorized use if you share your login details.

Deposits and Withdrawals on rekening

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately or within a few hours depending on your payment provider. Once your deposit clears, funds appear in your rekening balance and are available for play immediately.

We do not charge deposit fees. However, your payment provider may charge you a fee; check with them before depositing.

Withdrawals are sent back to the payment method you used to deposit. We do not transfer funds to a different payment method for security reasons. Withdrawal requests are processed within a few hours on business days. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, processing may take longer due to bank closures.

We reserve the right to request identity re-verification before processing a withdrawal. This is standard practice to prevent fraud and money laundering.

Deposit processing: Funds deposited via e-wallets (mobile banking, local payment, online payment, e-wallet) typically appear in your rekening balance within minutes. Bank transfers may take up to four hours.
Withdrawal processing: Withdrawal requests are queued and processed within a few hours. Your payment provider then delivers the funds to your account—timing depends on your bank or wallet.
Minimum withdrawal: We set a minimum withdrawal amount. Check the Cashier section of the rekening app for the current minimum for your payment method.
Maximum withdrawal: We may impose daily or monthly withdrawal limits based on your account verification level and account history.

Bonus Terms on rekening

We may offer welcome bonuses, deposit bonuses, or promotional credits to new and existing players. All bonuses are subject to terms and conditions posted in the rekening app at the time of offer. Bonuses are not cash; they are credits usable only on our platform for sportsbook markets, live-dealer tables, or slot games.

Bonuses typically carry a "playthrough" or "turnover" requirement. This means you must wager the bonus amount (or bonus plus deposit, depending on the offer) a set number of times before you can withdraw any winnings from the bonus. If you fail to meet the playthrough requirement within the specified time, the bonus expires and is forfeited.

Bonuses may be restricted to specific markets or games. For example, a welcome bonus may be playable only on sportsbook Liga 1 and Piala AFF markets, or on live-dealer tables, not on slots. Check the terms posted with the bonus offer.

We reserve the right to cancel or modify bonuses at any time. We may also confiscate bonuses and associated winnings if we detect abuse, such as collusion, system manipulation, or betting patterns designed to exploit the bonus.

Bonuses on rekening are promotional tools, not guaranteed income. Read the full terms before claiming a bonus and understand the playthrough requirements.

rekening Editorial Team

Our Commitment to Fair Play on rekening

All games on rekening—sportsbook markets, live-dealer tables, and slots—are operated with certified random-number generators and fair-play protocols. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are streamed from licensed studios with professional dealers. Sportsbook odds are set by our trading team and adjusted in real time based on market movements.

We do not manipulate outcomes or odds in our favour. Our revenue comes from the aggregate of all bets, not from cheating individual players. Our systems are regularly audited by independent testing labs to confirm fairness and integrity.

If you suspect cheating, unfair play, or a system error, contact our support team immediately. Provide details of the time, game, and outcome you question. We will investigate and respond within two business days.

Player Conduct and Account Restrictions

We expect all players to use rekening in good faith. Prohibited conduct includes:

Using automated tools, bots, or scripts to place bets or interact with our games.
Placing bets with the intent to launder money or transfer funds between accounts illegally.
Colluding with other players to manipulate odds or exploit bonuses.
Abusing customer support staff, dealers, or other players via chat or email.
Attempting to access our systems, databases, or networks without authorization.
Sharing accounts or allowing others to use your credentials.

If we detect prohibited conduct, we will suspend your account immediately and may confiscate your balance. We will cooperate with law enforcement if illegal activity is suspected.

We may also restrict accounts based on betting patterns, VPN usage, or access from prohibited jurisdictions. Players accessing rekening from jurisdictions where online gaming is illegal assume all legal and financial risk.

Dispute Resolution

If you dispute a transaction, game outcome, or bonus term, contact our support team. Provide your account details, the date and time of the transaction, and a clear description of the issue. We will investigate and respond within five business days.

Our decision is final in all disputes. We reserve the right to review transaction logs, video recordings of live-dealer games, and system records to reach a conclusion. If we determine an error occurred in our favour, we will refund the difference immediately. If we find no error, we will explain our reasoning and close the dispute.

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the terms and dispute procedures outlined here. Disputes are resolved under Indonesian law and rekening's internal policies.

Data Protection on rekening

We collect and store your personal information (name, email, phone, ID, address) to verify your account and comply with anti-money-laundering regulations. We keep this data confidential and do not sell it to third parties.

We use encryption (SSL/TLS) to protect data in transit. Your balance and transaction history are encrypted in our database. Access to your personal information is restricted to rekening staff members who need it to service your account.

We may share your data with payment providers, tax authorities, and law enforcement if required by law. We will not inform you of such disclosures unless legally permitted.

Jurisdiction and Applicable Law

rekening operates in jurisdictions where online gaming and sportsbook services are permitted. Our services are available only where local law allows. If you access rekening from a jurisdiction where such services are prohibited, you do so at your own risk. We accept no liability for legal consequences you may face.

These terms are governed by the laws of the jurisdictions in which rekening operates. Any disputes arising from these terms are resolved under those laws. You agree to submit to the jurisdiction of our dispute-resolution procedures as outlined above.

Changes to These Terms

We may modify these terms at any time. Changes take effect immediately when posted on rekening. Continued use of rekening constitutes your acceptance of the new terms. If you do not agree with changes, you may close your account and request a full withdrawal of your balance.

We will notify you of material changes via email or an in-app notification. You are responsible for reviewing these terms periodically to stay informed.

rekening reserves all rights not explicitly granted in these terms. By using rekening, you acknowledge that you have read, understood, and agree to be bound by these terms of use.